All Systems Operational
Uptime over the past 90 days. View historical uptime.
Marketing Site Operational
Survey Builder & Administration Operational
Live Surveys Operational
Salesforce API Integration Operational
Email Deliverability Operational
Payment Gateway Operational
GetFeedback API Operational
GetFeedback Digital (formerly Usabilla) for Websites ? Operational
90 days ago
100.0 % uptime
Today
GetFeedback Digital (formerly Usabilla) for Apps ? Operational
90 days ago
100.0 % uptime
Today
GetFeedback Digital (formerly Usabilla) For Email ? Operational
90 days ago
100.0 % uptime
Today
GetFeedback Workspaces ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Responses not appearing in response tables
Resolved - We have restored all data in app for our clients and they should have full access as of now. We will continue to monitor dashboards, and will be conducting a postmortem to ensure this issue dos not occur again
May 25, 02:53 PDT
Update - We continue work to restore data to clients. Response data from May 8th before 11am PT isn't viewable in app for all customers, but is available through an export and Insights. The issue is only affecting GF Direct customers in our US data center. We'd like to reiterate that no customer data was lost. We'll continue to provide updates when possible
May 11, 03:06 PDT
Monitoring - We have found and resolved the issue involving time-out errors and load failures. Clients should be able to log in without issue.

We continue to restore client data back to response tables
May 9, 06:45 PDT
Investigating - we're aware of GetFeedback failing to load and erroring out. We're looking into the issue and will provide updates as they become available
May 9, 06:04 PDT
Update - We are working to restore client data back to response tables. No data has been lost, and clients should slowly see their data populating over the course of the day. It unfortunately could take a few hours to restore all client's data, we'll provide an estimate when possible.
May 8, 11:26 PDT
Identified - We have found the source of the issue and are working on a fix
May 8, 10:35 PDT
Update - We continue to look into the issue.
May 8, 09:17 PDT
Investigating - We are aware of clients reporting their responses no longer appearing in response table and only being available in exports. We're currently investigating the issue and will provide updates as they become available
May 8, 07:56 PDT
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

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