GetFeedback Status

GetFeedback Status Page

All Systems Operational

Marketing Site Operational

Survey Builder & Administration Operational

Live Surveys Operational

Salesforce API Integration Operational

Email Deliverability Operational

Payment Gateway Operational

GetFeedback API Operational

GetFeedback Digital (formerly Usabilla) for Websites Operational

GetFeedback Digital (formerly Usabilla) for Apps Operational

GetFeedback Digital (formerly Usabilla) For Email Operational

GetFeedback Workspaces Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 15, 2026

No incidents reported today.

Jul 14, 2026

Customers are unable to contact support through our Help Center chatbot

Resolved - This incident has been resolved.
Jul 14, 13:06 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 13:00 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 14, 12:58 PDT

Investigating - This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
Jul 14, 12:15 PDT

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Upcoming platform maintenance

Completed - The scheduled maintenance has been completed.
Jul 6, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 10:00 PDT

Scheduled - A scheduled platform upgrade will take place between 17:00 UTC and 20:00 UTC. During this time, there could be potential performance issues for up to 15minutes, if at all. Thank you for your patience.
Jul 6, 01:52 PDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

Upcoming Platform Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 05:43 PDT

Scheduled - A scheduled platform upgrade will take place between the listed hours. During this time, there could be potential performance issues for up to 10 minutes, if at all. Thank you for your patience.
Jul 1, 05:43 PDT