All GetFeedback Digital services are back online except Automated Exports. Our team is continuing to investigate.
Posted Nov 04, 2021 - 12:29 PDT
GetFeedback Digital services are beginning to slowly come back online. There still may be performance issues while our team fully restores service.
Posted Nov 04, 2021 - 10:46 PDT
The GetFeedback Digital Public API has now been turned back on.
Posted Nov 04, 2021 - 10:14 PDT
In order to further investigate the issue, we have had to turn off some features of GetFeedback Digital. These features will affect the following:
- New feedback items from various products will temporarily not show up in the legacy application dashboard. - Campaign analytics will temporarily not be updated in real-time. - Exports won’t be working temporarily. - Hard deletion of data will be delayed temporarily.
No data will be lost. These are just temporary delays.
Posted Nov 04, 2021 - 10:12 PDT
GetFeedback Digital is experiencing performance issues. The GetFeedback Digital Public API has been turned off temporarily while we investigate.
Posted Nov 04, 2021 - 10:03 PDT
This incident affected: Survey Builder & Administration and GetFeedback API.