Elevated error rates related due to a vendor issue

Incident Report for GetFeedback

Resolved

This incident has been resolved.

Posted Aug 31, 2021 - 18:34 PDT

Monitoring

Engineers at our vendor continue to work to mitigate the impact on the apps.

Posted Aug 31, 2021 - 16:24 PDT

Update

The underlying vendor issue has been found and a fix is being implemented.

Posted Aug 31, 2021 - 15:32 PDT

Identified

We are currently seeing elevated error rates due to an issue at one of our vendors. These errors may be related to Salesforce integration. We are monitoring the situation and will provide an update once we have one.

Posted Aug 31, 2021 - 13:02 PDT

This incident affected: Survey Builder & Administration and Salesforce API Integration.