Incident is Resolved. GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.
Posted Oct 21, 2026 - 16:17 PDT
Monitoring
GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We'll keep watching closely.
Posted Oct 21, 2026 - 16:10 PDT
Update
We are continuing to investigate this issue.
Posted Oct 21, 2026 - 08:56 PDT
Investigating
We have temporarily taken our GetFeedback service offline to perform urgent preventive security maintenance. Please note that there is no evidence of a security breach or compromise to our systems. We are proactively taking these measures as a preemptive measure to ensure full protection of our infrastructure and customer data. Our engineering and security teams are actively applying the necessary updates and testing the service. We expect to bring GetFeedback back online as soon as maintenance is complete. Thank you for your patience and understanding.
Posted Oct 21, 2026 - 08:56 PDT
This incident affected: GetFeedback API, GetFeedback Digital (formerly Usabilla) for Websites, GetFeedback Digital (formerly Usabilla) for Apps, GetFeedback Digital (formerly Usabilla) For Email, and GetFeedback Workspaces.